Keeping Profits

Big Bun, Small Patty

Too many CEOs are experiencing concern that despite rising revenues, profits are not following suit. It reminds me of the old Wendy’s commercial — “Where’s the beef?” Big bun, small patty. What difference does the size of the bun make if there’s hardly any meat inside? The same can be said for revenues that grow … Continue Reading


Push Problem Solving Down

Once you’ve identified the real issue of a problem (by using the People, Process, or Profit framework), what do you do next? First and foremost, don’t just solve it yourself. As a manager you are probably very good at solving problems and putting out fires. You’re ready and willing to jump right in, get the … Continue Reading

Same Problem Different Day

Same Problem, Different Day?

Clients often ask if, with our other clients, we see the same issues that they are experiencing. The answer is yes, we do. The most common complaint we hear from clients is that no one at their company seems to “get it.” They’ve helped their employees solve a problem “a thousand times,” yet it keeps … Continue Reading

Emotional Intelligence

Emotional Intelligence is the Key to Your Success

I’m sure you’ve heard the term Emotional Quotient (EQ, or Emotional Intelligence). It’s been a buzzword for a while now. But do you understand its importance and why you should care about it? EQ is important because it’s what separates the high performers from the low performers. Travis Bradberry, of TalentSmart, has done the research … Continue Reading

Tight Labor Market

Employees Are Hard to Find. What Else Is New?!

Today’s low unemployment rate is spurring lots of comment about how hard it is to find employees. It is difficult to find employees, of course, but in my experience, great employees have always been hard to find. Great employees are those who truly make a difference to your business. The ones who can raise the bar … Continue Reading

Annual Reviews

Stop Holding Annual Reviews

Annual performance reviews. Everyone’s least-favorite time of year. Whether you do this burdensome task at the end of the calendar year, or the fiscal year, or if you wait till each employee’s anniversary date, you know they’re coming and you dread their arrival. Not only are formal performance reviews time-consuming and disruptive to your normal … Continue Reading

Fear of Hiring

A Made Up Word, But a Real Fear

Every manager has, at some point, worked with an employee who was not cutting it. They were not a good match for their role which led to poor performance. And every manager has let those employees slide, at least for a while. Why is it that even though problem employees are easily identified, action to … Continue Reading

Team Alignment

How Aligned is Your Team?

The real obstacles to a company’s growth are often hard to identify. They are frequently issues that affect multiple areas of the company. They may look like seemingly simple issues at first. But once you’ve solved the superficial problems, there’s still no relief. That’s because you didn’t get to the heart of the underlying issue. … Continue Reading